(WOSC) medicare certified content
You have selected Washington Outpatient Surgery Center (WOSC), a federally recognized Medicare Certified Ambulatory Surgery Center, for your health care services. Your physician may or may not have an ownership interest in the Surgery Center as not all physicians who practice here have an ownership interest. As a patient, you have the right to receive a list of all physician owners in this facility, upon request.
What is an ASC?
ASCs are facilities for surgical patients who do not need to be admitted to the hospital. ASC patients typically arrive for admission, have surgery performed in a full-service operating room with specialized staff, recover safely and quickly from anesthesia and return home within hours of their surgery. Some procedures require patients to stay for several hours to allow nurses to monitor their recovery.
What types of surgeries are performed at ASCs?
Depending on the ASC, the center may specialize in one service line such as plastic surgery or eye care, while other centers may offer multi-specialties such as ear, nose and throat procedures, gynecological procedures, general procedures, orthopedic procedures and podiatry procedures. WOSC is a multi-specialty ASC.
Why choose an ASC?
ASCs are on the cutting edge of technology often utilizing the most current surgical innovations with the least invasive techniques allowing patients to return to their normal lifestyle sooner. ASCs are efficient, understanding that everyone’s time is important. Their convenient surgical flow allows you less wait time and less bureaucracy and offers patient-friendly, family-centered environments.
Many ASCs have undergone a rigorous accreditation process performed by an independent accrediting your local ASC. These accreditations may include Joint Commission on Accreditation of Healthcare Organization (JCAHO), the Accreditation Association for Ambulatory Health Care (AAAHC) or the American Association for Accreditation of Ambulatory Surgical Facilities (AAAASF).
Physician with an ownership interest
Patient rights and responsibilities
This Surgery Center has adopted the following list of Rights and Responsibilities for Patients:
- Be informed of patient’s rights and responsibilities in advance of the their procedure, and in a language and manner that they understand.
- Exercise patient’s rights without discrimination or reprisal in regard to gender, cultural, economic, education, or religious background, or the source of payment for care.
- Be treated with respect, consideration and dignity.
- Be provided with appropriate personal privacy, care in a safe setting, and free from all forms of abuse and harassment.
- Confidential treatment of their records and disclosures thereof. Patients are given the opportunity to approve or refuse release, except when release is required by law.
- Be provided with, to the degree known, complete information concerning their diagnosis, evaluation, treatment and prognosis in order to participate in decisions including informed consent, or to exercise the right to refuse treatment, or to change physician. When it is medically inadvisable to give such information to a patient, the information is provided to a person designated by the patient or to a legally authorized person.
- Be advised of services available at the Center and provisions for after-hours and emergency care.
- Request relevant information regarding the credentialing of their physician.
- Receive marketing or advertising materials that reflect the services of the Center in a way that is not misleading.
- Be provided with appropriate information regarding the absence of malpractice insurance coverage.
- Decline participation in experimental or trial studies or to observation by students.
- Examine and receive an explanation of their bill regardless of the source of payment, and to know fees for specific services and the Center’s payment policies.
- Be informed about procedures for expressing suggestions, complaints and grievances, including those required by state and federal regulations.
- Information about the Center’s policies on Advance Directives, and how to access the official State advance directive form or be provided with the form if the patient so requests. Whether or not the patient has executed an advance directive will be documented in a prominent part of the patient’s medical record.
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- Provide complete and accurate information to the best of their ability about their health, any medications, including over-the-counter products and dietary supplements and any allergies or sensitivities.
- Follow the treatment plan prescribed by their provider.
- Provide a responsible adult to transport them home from the Center and remain with them for twenty-four (24) hours, if required by their provider.
- Inform their provider about any living will, medical power of attorney, or other directive that could affect their care.
- Accept personal financial responsibility for any charges not covered by their insurance.
- Be respectful of all the health care providers and staff, as well as other patients, and ensure that their visitors are also considerate to other patients and Surgery Center personnel.
- To supply an accurate and complete medical history information to their physician and others.
- Tell their physician and appropriate Surgery Center personnel about any changes in their health status. Patients should also let them know if they do not understand the instructions that they receive or if they cannot follow them.
- To keep appointments and the responsibility of informing the Center when they cannot.
- To provide information necessary to ensure processing bills by the Surgery Center and to plan for the payment of those bills as soon as possible.
Patient concerns and/or grievances:
Persons who have a concern or grievance regarding Washington Outpatient Surgery Center, including but not limited to, decisions regarding admission, treatment, discharge, denial of services, quality of services, courtesy of personnel or any other issue are encouraged to contact the Administrator or write a statement to:
Washington Outpatient Surgery Center
2299 Mowry Ave. Fremont CA 94538
Washington Outpatient Surgery Center is Medicare Certified and is accredited by the Accreditation Association for Ambulatory Health Care, Inc. Any complaints regarding services provided at the Washington Outpatient Surgery Center can be directed in writing or by telephone to:
Department of Public Health
850 Marina Bay Parkway
Richmond, CA 94804-6403
5250 Old Orchard Road, Suite200
Skokie, IL 60077
Medicare patients should visit the website below to understand your rights and protections
An “Advance directive” is a general term that refers to your oral and written instructions about your future medical care, in the event that you become unable to speak for yourself. Each state regulates the use of advance directives differently. There are two types of advance directives: a living will and a medical power of attorney. If you would like a copy of the Official State advance directive forms, visit Advance Directive English PDF or Advance Directive Spanish PDF
Our surgery center’s advance directive policy:
The majority of procedures performed at the Surgery Center are considered to be of minimal risk. Of course, no surgery is without risk. You and your surgeon will have discussed the specifics of your procedure and the risks associated with your procedure, the expected recovery and the care after your surgery.
It is the policy of the Surgery Center, regardless of the contents of any advance directive or instructions from a health care surrogate or attorney in fact, that if an adverse event occurs during your treatment at the Surgery Center, the personnel at the Surgery Center will initiate resuscitative or other stabilizing measures and transfer you to an acute care hospital for further evaluation. At the acute care hospital further treatment or withdrawal of treatment measures already begun will be ordered in accordance with your wishes, advance directive, or health care power of attorney.
I received information on patient rights, patient responsibilities, physician disclosure, advance directive policy and grievance policy at least one day in advance of my surgery.